Accessibility statement for SHBCC Website

This accessibility statement applies to the SHBCC website. The URL for this website is www.shbcc.org.uk. This website is run by Surrey Heath Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader
  • we’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and aim to get back to you within 10 days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We have an audio induction loop system in our Contact Centre. Find out how to contact us.

Technical information about this website’s accessibility

Surrey Heath Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

What we’re doing to improve accessibility

With this new building control website we have removed all of the old inaccessible PDF documents and changed these for accessible e-forms. We commissioned an accessibility audit using a consultancy firm who specialise in accessibility audits. This was undertaken independently from the company that developed the website for us. All accessibility errors were fixed or corrected before the website was published live.

Preparation of this accessibility statement

This statement was prepared on 14th June 2023.

This website was last tested in May/June 2023. We tested this website by commissioning an accessibility audit. A team of accessibility experts assessed each page and content for accessibility and ability to navigate the site easily with keyboard controls and screen reading software.